Ordering & Returns

ScentStop is pre-launch. You cannot buy online at present, no orders can be placed and no payment is taken anywhere on this site.

Because nothing can be bought, there are no active delivery, cancellation or returns terms. Anything you read about formats or the collection describes intent, not stock you can order.

Before online ordering opens, this page will set out:

• where we deliver, how orders are dispatched and expected timescales
• your right to cancel a distance purchase, and how to exercise it
• the conditions and time limits for returns, and how refunds are made
• what happens if an item arrives damaged, faulty or incorrect
• how hygiene rules apply to sealed fragrance, including when a seal has been broken

These will be written as full terms of sale and will sit alongside your statutory consumer rights, which are not affected by anything on this page.

ScentStop’s placement network is still being built. When fragrance can be bought in person, the terms that apply at the point of sale will be published here too.

If you want to know when ordering opens, or you have a question about a composition, write to us through Contact.